{"id":55946,"date":"2023-06-15T10:46:50","date_gmt":"2023-06-15T08:46:50","guid":{"rendered":"https:\/\/www.parlonsrh.com\/agence\/?p=55946"},"modified":"2023-07-10T09:25:11","modified_gmt":"2023-07-10T07:25:11","slug":"barometre-parlons-rh-ukg-experience-collaborateur-managers","status":"publish","type":"post","link":"https:\/\/www.parlonsrh.com\/agence\/barometre-parlons-rh-ukg-experience-collaborateur-managers\/","title":{"rendered":"Barom\u00e8tre Parlons RH\/UKG de l\u2019exp\u00e9rience collaborateur\u00a0: les managers \u00e0 l\u2019honneur"},"content":{"rendered":"\n

L\u2019exp\u00e9rience collaborateur a conquis 2 entreprises sur 3 en 2023. L\u2019une des cl\u00e9s du succ\u00e8s : soigner son management. Comment le savons-nous ? Parce que Parlons RH et UKG ont pos\u00e9 la question aux professionnels RH. Le Barom\u00e8tre national de l\u2019exp\u00e9rience collaborateur vue par les acteurs RH, 6e<\/sup> du nom, arrive le 20 juin sur votre PC, smartphone ou autre device favori. Avec une nouvelle cible dans le collimateur : les managers.<\/strong><\/p>\n\n\n\n

Avec le recul, la conqu\u00eate des entreprises par l\u2019approche \u00ab exp\u00e9rience collaborateur \u00bb des RH ressemble \u00e0 une promenade de sant\u00e9. Elles \u00e9taient 1 sur 4<\/strong> \u00e0 le revendiquer il y a seulement 4 ans. Elles sont 2 sur 3 <\/strong>aujourd\u2019hui. Nous assistons \u00e0 une v\u00e9ritable vague de fond. C\u2019est l\u2019un des enseignements majeurs de ce Barom\u00e8tre 2023 Parlons RH\/UKG de l\u2019exp\u00e9rience collaborateur. Mais ce n\u2019est pas le seul, loin de l\u00e0.<\/p>\n\n\n\n

L\u2019ann\u00e9e derni\u00e8re<\/a>, nous nous interrogions sur la relation entre exp\u00e9rience collaborateur et hybridation du travail. Cette ann\u00e9e, nous avons choisi de braquer les projecteurs sur le manager, pivot de la transformation de l\u2019organisation. D\u2019abord parce que le manager est aussi un collaborateur : son exp\u00e9rience compte \u2013 peut-\u00eatre m\u00eame double. Ensuite parce qu\u2019il est acteur de l\u2019exp\u00e9rience collaborateur vis-\u00e0-vis de ses \u00e9quipes. Les entreprises s\u2019occupent-elles bien de leurs managers ? Celles qui pratiquent l\u2019exp\u00e9rience collaborateur les soignent-elles plus que les autres ? Quel r\u00f4le leur font-elles jouer dans le processus ?<\/p>\n\n\n\n

Le Barom\u00e8tre apporte des r\u00e9ponses \u00e0 toutes ces questions, et \u00e0 bien d\u2019autres, que nous nous posons chaque ann\u00e9e depuis 2018, sous une forme ou sous une autre. Qu\u2019entendent au juste les entreprises et les professionnels RH par \u00ab exp\u00e9rience collaborateur \u00bb ? Quelles politiques RH se cachent derri\u00e8re cette d\u00e9nomination ?<\/p>\n\n\n\n

Pour nous, ceux qui nous connaissent un peu le savent, l\u2019exp\u00e9rience collaborateur renvoie \u00e0 une d\u00e9marche pr\u00e9cise de marketing RH<\/a><\/strong>\u00a0: mesurer les attentes des collaborateurs\/clients, analyser les r\u00e9sultats, \u00e9laborer des r\u00e9ponses, les prioriser, les mettre en \u0153uvre, \u00e9valuer les r\u00e9sultats, recommencer. Est-ce ainsi que l\u2019exp\u00e9rience collaborateur est comprise par ceux qui s\u2019en revendiquent\u00a0? Est-ce ainsi qu\u2019ils la pratiquent\u00a0?<\/p>\n\n\n\n

<\/a><\/center>\n\n\n\n

Nous n\u2019allons pas donner toutes les r\u00e9ponses dans ce teasing<\/em>. Contentons-nous de dire que le clivage entre \u00ab pratiquants \u00bb et \u00ab r\u00e9fractaires \u00bb, entre partisans de l\u2019innovation RH et conservateurs des pratiques de l\u2019ancien monde, demeure intact. Et l\u2019examen des pratiques manag\u00e9riales ne fait que renforcer ce constat. Retrouvez l\u2019ensemble de nos analyses dans le rapport complet du Barom\u00e8tre, qui sera pr\u00e9sent\u00e9 par Parlons RH et UKG en webinar le 20 juin 2023<\/strong>.<\/p>\n\n\n\n

Cr\u00e9dit photo : Shutterstock \/ PeopleImages.com – Yuri A<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

La 6e \u00e9dition du barom\u00e8tre national de l’exp\u00e9rience collaborateur sera publi\u00e9e le 20 juin 2023. Cette ann\u00e9e, il s’agit d’un focus sur les managers.<\/p>\n","protected":false},"author":73,"featured_media":55948,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-55946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-groupe"],"acf":[],"yoast_head":"Barom\u00e8tre de l\u2019exp\u00e9rience collaborateur\u00a0: les managers \u00e0 l\u2019honneur<\/title>\n<meta name=\"description\" content=\"Parlons RH et UKG publient le 20 juin 2023 la 6e \u00e9dition du Barom\u00e8tre national de l'exp\u00e9rience collaborateur.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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